ea77 Privacy Policy

ea77 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the ea77 website, mobile application, and all related digital services.

By creating an account or using the services on ea77, you are considered to have agreed to the terms described in this policy. This policy complements our Terms and Conditions but is a separate document.

In this document, "we", "our", or "ea77" refers to the ea77 operator and its designated service providers. "You" or "user" refers to any person, registered or unregistered, who accesses our platform.

Various types of information are collected during the registration and service process on ea77. This information comes from two main sources — information you provide directly and information collected automatically.

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (when identity verification is required)
• Bank account details or mobile wallet number (bKash, Nagad, Rocket)
• Address and occupation (where applicable)

• IP address and device identifier (Device ID)
• Browser type, operating system, and language settings
• Date, time, and session duration of platform access
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

For the purpose of identity verification and fraud prevention, ea77 may collect information from trusted verification service providers. Transaction-related information may also be received from payment processors.

ea77 uses the information collected for specific and legitimate purposes. The main purposes are described below:

Your information is needed to manage registration, login, deposits, withdrawals, and gaming activity. This includes processing payments via bKash, Nagad, Rocket, and bank transfer.

ea77 provides services only to individuals aged 21 or above. The necessary information is verified to confirm age. To learn more about the steps ea77 has taken to ensure responsible gaming, read our Responsible Gaming page.

We monitor user activity to detect and prevent unauthorised access, money laundering, and fraudulent activity.

Relevant information is used to resolve any issues or complaints you raise via live chat or email.

By analysing user behaviour, ea77 continuously improves its services, design, and gaming experience.

With your consent, ea77 may send you new offers, bonuses, or important platform-related updates. You may request to stop receiving such communications at any time.

ea77 does not sell users' personal information to third parties. However, information may be shared in the following limited circumstances:

The minimum necessary information is shared with selected partner organisations to carry out activities such as payment processing, identity verification, technical infrastructure, and customer support. These organisations are required to use the information in accordance with ea77's instructions.

ea77 will be required to disclose necessary information in response to applicable laws, court orders, or valid requests from government authorities.

In the event of a business merger or acquisition, user information may be transferred to the new operating entity. Users will be informed in advance in such cases.

Various types of cookies are used on the ea77 website and app:

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security.
• Functional Cookies: Store language preferences, game settings, and other personalised experience data.
• Analytics Cookies: Help improve service quality by analysing how the platform is used.
• Marketing Cookies: Used to display relevant advertisements and promotional messages.

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

ea77 retains user information only for as long as it is needed to fulfil the relevant purposes or to comply with legal obligations.

All account information, transaction history, and communication records are retained while the account remains active.

Even after an account is closed or deactivated, certain information may be retained for a set period as required by legal, regulatory, and fraud-prevention obligations.

Once the retention period has ended or there is no legal obligation to keep it, personal information is securely deleted or anonymised.

ea77 follows industry-recognised technical and administrative measures to protect user information:

• SSL Encryption: All information transmitted through the website and app is encrypted using SSL/TLS technology.
• Secure Servers: Personal information is stored in protected data centres with controlled access to prevent unauthorised entry.
• Access Controls: Only authorised staff members can access sensitive user information.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Two-Factor Verification (OTP): OTP verification is used for login and important transactions where applicable.

Every user registered on ea77 has the following rights regarding their personal information:

You may find out at any time what information we hold about you and how it is being used.

You may contact ea77's customer support team to correct any inaccurate or outdated information in your account.

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

You may stop receiving marketing emails or messages at any time. Essential service-related messages are not covered by this opt-out.

To exercise any of the rights mentioned above or to raise a data-related complaint, contact ea77's customer support via live chat or email. You may also visit our FAQ page for answers to common questions.

ea77's services are for individuals aged 21 or above only. We do not knowingly collect any information from minors and do not permit them to create accounts.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

Details of the tools and steps ea77 has taken to keep minors away from gaming can be found in the ea77 Responsible Gaming section.

ea77 reserves the right to change or update this privacy policy as needed. The following process is followed when changes are made:

• Users will be notified of significant changes via email or app notification.
• The date of the change will be shown at the top of this page as the "Last Updated" date.
• Continued use of the platform after a change is considered acceptance of the revised policy.

For major changes, users will be given a clear opportunity to provide their consent. This policy should be read as part of ea77's Terms and Conditions.

If you have any questions, comments, or complaints about this privacy policy, please contact ea77's customer support team:

• Live Chat: Chat directly via the website or app (available 24/7)
• Email: [email protected]
• Language: Support is available in both Bangla and English

Our customer support team will respond to any privacy-related request as promptly as possible.